Shipping policy

FREE SHIPPING QUALIFICATIONS

Standard orders totaling $175.00 or more in product sales will ship FREE. Heavy freight items (20 lb or more per unit) ship FREE on heavy-item orders totaling $500.00 or more. Carrier will be selected by GO-TOW.com. If customer requests expedited shipping, customer will pay any additional shipping costs. FREE SHIPPING IS NOT OFFERED TO CANADA, HAWAII, ALASKA OR THE VIRGIN ISLANDS

OTHER CHARGES

  • Sales Tax will be added to all orders shipped to TX addresses unless a tax-exempt number is provided.
  • Customer is responsible for all freight costs if Customer opts to select its own carrier for shipping.
  • Expedited shipping, such as Next-Day Air Freight delivery, can be requested at an additional charge.
  • Additional freight may apply to non-stocking items that are shipped directly from vendors OR items that are longer than ordinary in length.
  • Customer is required to have a loading dock/forklift at the delivery site for all orders requiring a common Freight carrier. If Customer does not have a forklift or off-loading capabilities, Customer must request lift-gate services at an additional cost, which can be as high as $125 per delivery.
  • Please notify us by phone in advance if lift-gate services are needed.

 SHIPPING POLICY

Orders for in-stock items received before 2:00 PM Central ship the same day. Our standard lead time is 2-3 days. If a product has a non-standard lead time, it is listed on that product's page.GO-TOW.com drop ships orders directly from the manufacturer. Every effort will be made to accommodate EXPEDITED orders. Cutoff times for most expedited shipments is 1:00 pm. Please note that if you have a change of billing or shipping address, there may be a slight delay in processing your order, which may impact shipping time. Please note that shipments are sent directly from the manufacturer and are subject to shipping times available from their docks. Please note: freight deliveries are not sent to private homes. Freight deliveries are intended for commercial addresses only. Customer is required to be present when freight deliveries are made. Customer is required to have a loading dock/forklift and operator present at time of delivery. Truck freight companies DO NOT require their drivers to unload shipments. It is the customer's responsibility to move the shipment after it has been lowered to the ground. GO-TOW.com is not liable for any order that does not meet the above-stated requirements. If there are any additional charges related to the delivery of an order due to the customer's lack of meeting said requirements, the customer will be charged any additional amounts to fulfill the order. 

GO-TOW.com offers UPS Ground shipping (which is 3-5 Business Days - delivery based on distance to destination), USPS, and LTL Shipping.

For questions related to shipping and freight, please contact Customer Service at Sales@GO-TOW.COM or call 833-543-8869.

 MINIMUM ORDERS AND FREIGHT CHARGES

Unless otherwise noted, GO-TOW.com pays freight on orders shipped within the contiguous United States that meet a qualifying minimum dollar amount of $175.00 for standard items ($500.00 for heavy freight items). Any questions regarding this amount should be directed to GO-TOW.com by using the Contact Us Link. Customers pay shipping charges on emergency air orders and/or when the carrier is specified by the Customer. Orders for in-stock products received before 2:00 PM Central ship the same day, unless otherwise scheduled for a specific delivery cycle. Drop shipments are sent directly from the manufacturer and are subject to the shipping times available from their docks.

 PAYMENT TERMS, ORDERS AND QUOTES

Terms of payment shall be determined at GO-TOW.com's discretion. All terms must be agreed to by GO-TOW.com before acceptance of Customer's order. Payment shall be made by credit card, procurement card, check, or some other pre-arranged method of payment acceptable to GO-TOW.com. Where payment is made by credit and/or procurement card, such payment is subject to the approval of the financial institution issuing the card, and GO-TOW.com shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. Orders are not binding on GO-TOW.com unless accepted by GO-TOW.com. Any quotation provided by GO-TOW.com will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 30 days.

PRICES, SHIPPING AND HANDLING CHARGES AND TAXES

Prices, shipping and handling charges, and taxes. Product prices do not include LTL (less than truckload) freight charges or taxes. Free shipping on standard orders of $175 or more and heavy freight orders of $500 or more applies to ground and parcel shipments within the contiguous U.S. Orders that require LTL delivery do not show a freight charge on the invoice. GO-TOW.com will contact you with the freight amount before your order is processed. In all other cases, separate shipping and handling charges will be shown on the invoice. Customer is responsible for all sales and other taxes associated with the order. Customer is responsible for all duties and taxes when shipping to Canada.

PRODUCT AVAILABILITY

Products may not be available for immediate delivery. GO-TOW.com reserves the right, without liability or prior notice, to revise or cease to make available any or all products. If there is any revision or cessation of the product ordered by Customer, GO-TOW.com may ship products that have functionality similar to the products ordered, but there may be differences in the specifications or brand between what was shipped and what was ordered. GO-TOW.com may revise or discontinue any of the products offered for sale at any time.