TOLL FREE: 1-833-LIFT-TOW / 1-833-543-8869

SALES: sales@GO-TOW.com
ACCOUNTING:  accounting@GO-TOW.com
GENERAL: info@GO-TOW.com 

We are available seven days a week and at most hours. We appreciate the time to work with you and answer any question that you might have.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number.

To start a return, you can contact us at info@GO-TOW.com. Please note that returns will need to be sent to the following address: PO Box 213, Coppell, TX 75019

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@GO-TOW.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@GO-TOW.com.

Shipping Rates are based on orders shipped via Ground within the contiguous U.S. If prepaid freight, a carrier will be selected by GO-TOW.com.  GO-TOW.com reserves the right to refuse shipment to addresses that cannot be verified.

FREE SHIPPING QUALIFICATIONS

All orders totaling $2,500.00 in product sales will ship FREE.  Carrier will be selected by GO-TOW. If customer requests expedited shipping, customer will pay any additional shipping costs. FREE SHIPPING IS NOT OFFERED TO CANADA, HAWAII, ALASKA OR THE VIRGIN ISLANDS

OTHER CHARGES

• Sales Tax will be added to all orders shipped to TX addresses unless a tax-exempt number is provided.
• Customer is responsible for all freight costs if Customer opts to select its own carrier for shipping.
• Expedited shipping like Next-Day Air Freight delivery can be requested at an additional charge.
• Additional freight may apply to non-stocking items that are shipped directly from vendors OR items that are longer than ordinary in length.
• Customer is required to have a loading dock/forklift at delivery site for all orders requiring common Freight carrier. If Customer does not have a forklift or off-loading capabilities, Customer must request lift-gate services at an additional cost, which can be as high as $125 per delivery.
• Please notify us by phone in advance if lift-gate services are needed.

 SHIPPING POLICY

Orders placed on in-stock items will generally ship within 24 hours. GO-TOW.com drop ships orders directly from the manufacturer. Every effort will be made to accommodate EXPEDITED orders. Cut off times form most expedited shipments is 1:00 pm. Please note that if you have a change of billing or shipping address, there may be a slight delay in processing your order, which may impact shipping time. Please note that shipments are sent directly from the manufacturer and are subject to shipping times available from their docks. Please note: freight deliveries are not sent to private homes. Freight deliveries are intended for commercial addresses only. Customer is required to be present when freight deliveries are made. Customer is required to have a loading dock/forklift and operator present at time of delivery. Truck freight companies DO NOT require their drivers to unload shipments. It is the customer's responsibility to move the shipment after it has been lowered to the ground. GO-TOW.com is not liable for any order that does not meet the above-stated requirements. If there are any additional charges related to the delivery of an order due to the customer's lack of meeting said requirements, customer will be charged any additional amounts to fulfill the order. 

GO-TOW.com offers USPS, UPS, FedEx, DHL, and LTL Shipping.

For questions related to shipping and freight, please contact Customer Service at info@GO-TOW.com

 MINIMUM ORDERS AND FREIGHT CHARGES

Unless otherwise noted, GO-TOW.com pays freight on orders shipped within the contiguous United States that meet a qualifying minimum dollar amount of $ 2,500.00. Any questions regarding this amount should be directed to GO-TOW.com by using the Contact Us Link. Customers pay shipping charges on emergency air orders and/or when the carrier is specified by the Customer. Orders for products in stock will generally ship the same or next business day, unless otherwise scheduled for a specific delivery cycle. Drop shipments are sent direct from the manufacturer and are subject to the shipping times available from their docks.

 PAYMENT TERMS, ORDERS AND QUOTES

Terms of payment shall be determined at GO-TOW.com's discretion. All terms must be agreed to by GO-TOW.com prior to acceptance of Customer's order. Payment shall be made by credit card, procurement card, check or some other pre-arranged method of payment acceptable to GO-TOW.com. Where payment is made by credit and/or procurement card, such payment is subject to the approval of the financial institution issuing the card and GO-TOW.com shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. Orders are not binding on GO-TOW.com unless accepted by GO-TOW.com. Any quotation provided by GO-TOW.com will be valid for the duration stated in the quotation. If no duration is stated, such quotation will be valid for 30 days.

PRICES, SHIPPING AND HANDLING CHARGES AND TAXES

On orders less than $2,500.00 prices do not include charges for LTL shipping and handling or taxes. Orders requiring LTL (less than truckload) delivery will not indicate the charge for this service on the customer invoice. GO-TOW.com will contact customer with the amount to be added to the invoice before the order is processed. In all other cases, separate charges for shipping and handling will be shown on the invoice. Customer is responsible for all sales and other taxes associated with the order, however designated.

Customer is responsible for all duties and taxes when shipping to Canada

PRODUCT AVAILABILITY

Products may not be available for immediate delivery. GO-TOW.com reserves the right, without liability or prior notice, to revise or cease to make available any or all products. If there is any revision or cessation of the product ordered by Customer, GO-TOW.com may ship products, which have functionality similar to the products ordered, but there may be differences in the specifications or brand between what was shipped and what was ordered. GO-TOW.com may revise or discontinue any of the products offered for sale at an